Refund Policy

UDBOARD monthly subscriptions are non-refundable. You can cancel at any time from your account settings and your access continues until the end of the current billing period — we don't pro-rate unused time.

We don't offer refunds for partial months, missed billing cycles, or account inactivity. If you stop using UDBOARD mid-cycle, your subscription stays active until the period ends and doesn't renew.

Annual subscriptions can be cancelled for a full refund within 7 days of the original purchase date, no questions asked. After the 7-day window we don't offer refunds on annual plans; you can still cancel to stop the auto-renewal at the end of the current term.

The 7-day refund window is calculated from the date the original charge cleared to our payment processor, not from the date of any renewal or upgrade.

Email support@udboard.com with:

• the email address on your UDBOARD account,
• the workspace name (if you have more than one),
• the original charge date and amount,
• and a short note that you'd like a refund.

We confirm receipt within one business day. Approved refunds are issued to the original payment method within 5–10 business days, depending on your card issuer.

You can cancel any time from your account settings. The flow:

1. Sign in to your UDBOARD workspace.
2. Go to Settings → Billing.
3. Click Cancel subscription and confirm.

You keep full access until the end of the current billing period. We don't auto-cancel on your behalf, and we don't pro-rate unused time on cancel.

We don't issue partial refunds for unused time on monthly or annual plans. Cancelling stops the next renewal charge; it doesn't refund the current period.

If you were charged in error (duplicate charge, failed cancellation attempt, or a billing bug on our end), email support@udboard.com with the charge details and we'll review and refund where appropriate.

We may update this refund policy from time to time. Material changes will be posted here with a refreshed “Last updated” date. Continued use of UDBOARD after a change means you accept the updated policy.