UDBOARD for Customer Support
Give your support team calls, SMS, and tickets in one place with automatic SLA timers — so nothing slips and customers always get an answer.
What UDBOARD gives Customer Support teams
Set SLA policies by priority. UDBOARD counts down automatically and alerts agents before breach.
Customers reach you on any channel. Agents see every message in one queue and reply without switching tools.
Convert any inbound call into a support ticket instantly. The call recording attaches automatically.
Build an internal knowledge base so agents find answers fast and give consistent responses.
“SLA breaches dropped by 60% in our first month. The automatic countdown takes away all the guesswork for agents.”
Ready when you are
No hardware. Setup in 5 minutes.