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UDBOARD vs Dialpad · Business Phone Alternative

Dialpad built for big teams. UDBOARD built for yours.

Dialpad is a great product — for 100-seat contact centres. UDBOARD gives small sales and support teams the same AI calling features with a full CRM built in, at a price that makes sense.

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Why teams leave Dialpad

The frustrations Dialpad customers tell us about

CRM is not included

Dialpad is a communication platform, not a CRM. You still need HubSpot or Salesforce for lead and deal tracking. UDBOARD includes CRM, pipeline, and quotes natively.

Per-seat pricing adds up fast

Dialpad charges per seat per month. For a 10-person team you are paying $150–$250/month for the phone system alone. UDBOARD is $24/month for 3 members plus $6 per extra member: $66/month for 10 people, CRM included.

Support tickets require a separate product

Dialpad Support is a separate product tier. UDBOARD includes support tickets with SLA enforcement in its one plan.

WhatsApp and SMS are limited

Dialpad SMS is basic. WhatsApp is not available. UDBOARD has a full unified inbox for calls, SMS, and WhatsApp in one feed.

Feature by feature

UDBOARD vs Dialpad

Dialpad
UDBOARD
Business calling & call recording
Included
Included
AI call transcripts & summaries
Included
Included
CRM — contacts, leads, deals
Not included
Included
Support tickets + SLA
Separate product
Growth+
WhatsApp inbox
Not included
Growth+
Quotes + e-signature
Not included
Business+
Automation & workflows
Limited
Growth+
Pricing model
Per seat
3 members included, then $6 each
Starting price (10 people)
~$150/month
$66/month

Making the switch

Same AI calling. Full CRM included. Lower price.

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